Compliance Programme Support - Japanese Speaking

Key areas of responsibility

• Client facing
• Develop good working relationships with brand compliance clients and act as main point of contact for day-to-day issues and audit queries.
• Attend regular review meetings with clients to discuss audit findings.
• Proactively work with clients to identify issues and propose solutions to problems. Develop, plan and deliver training to clients on Nielsen systems as required. 
• Attend conference calls and provide support as required to facilitate set-up of new brand compliance projects.
• Work in conjunction with Client Services/Commercial team colleagues to fulfil client requests.
• Service delivery
• Take the lead on compliance auditing projects: plan, schedule and perform audits, delegate tasks to process content and perform quality checks.
• Develop a detailed understanding of multiple client marketing requirements and guidelines (e.g. the Mars Marketing Code), and how to apply them to client advertising. 
• Demonstrate understanding and up-to-date knowledge of Diversity, Equity and Inclusion themes in order to assess client advertising for DE&I.
• Use judgement to assess areas of nuance in client advertising and provide detailed justification for assessment.
• Fulfil client requirements that are not supported by the standard Ad Intel product, by performing bespoke data capture and classification, including use of Photoshop tools.
• Develop and maintain a good understanding of internal systems such as CSS, Branding, Creative Capture, Data Loading and Portfolio in order to deliver audits.
• Have an understanding of Ad Intel Monitoring and Branding methodology in order to assign brands and descriptions to audited content.
• Produce Excel and PowerPoint reports for clients according to a pre-agreed format.
• Complete all work in an accurate and timely manner, in line with Service Level Agreements.
• Maintain procedural and methodology documents to support operations.
• Provide data and updates to the management team as required.
• Relationships
• Develop a good working relationship with other teams within the business, including the Data Standards, IT, Client Services and Commercial teams in order to ensure seamless service delivery.
• Act as escalation point for technical issues, working with IT and Service Desk to resolve problems.
• Provide cover for Manager, Team Leader and Tech Grade colleagues when required.

Skills & Knowledge

• Flexible, adaptable, able to handle change and uncertainty.
• Skilled at interpreting client briefs and making decisions, including in areas of nuance and subjectivity.
• Analytical, with strong attention to detail.
• Good at problem solving and finding creative solutions to meet client needs.
• Ability to work accurately under pressure and according to tight timelines.
• Strong customer focus and skilled in relationship management using collaboration at all levels.
• Advanced knowledge of a foreign language (role dependent).
• High standard of written and verbal communication in English. 
• Prioritising and managing own workload effectively. 
• Ability to work alone and also as part of a team.
• Desirable: Good keyboard skills, competent in G-Suite, Acrobat and Microsoft Office.

Qualification

• Essential: Educated to A-Level standard with the equivalent of GCSE standard Maths and English.Languages – Fluent in written and spoken in the required language as per the job description. 
• Desirable: Higher qualification/degree.