Compliance and E-Commerce Manager | AYANA BALI

Join our team and be part of the continued success of Bali’s Largest Integrated Resort.

We offer exciting career opportunities for individuals with the qualifications and experience for a Complience and E-Commerce Manager to work with our Sales & Marketing team in the finest 5-star Luxury Resort in Bali.

Summary of Responsibilities

• Monitor legal and regulatory changes affecting e-commerce and digital trade, and ensure timely updates to business practices.
• Develop and execute e-commerce strategies to optimize traffic, conversion, customer experience, and revenue growth.
• Oversee day-to-day operations of online sales channels (website, marketplace platforms, apps).
• Develop, implement, and maintain compliance policies and procedures in line with local and international regulations (e.g., consumer protection, data privacy, digital payment regulations, anti-fraud measures).
• Conduct compliance audits and risk assessments of online operations, vendors, and third-party platforms.
• Oversee data protection, cybersecurity standards, and GDPR/PDPA or equivalent compliance.
• Train staff on compliance requirements and ethical e-commerce practices.
• Manage regulatory filings, certifications, and reporting related to online business activities.
• Monitor performance metrics (sales, customer satisfaction, returns, fraud rates) and provide regular reports to management.
• Ensure compliance of online content, product listings, promotions, and digital advertising with legal standards.
• Manage relationships with payment gateways, online marketplaces, and regulatory agencies

• Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage
• Exceptional communication skills and positive attitude
• Knowledge of current trends in Hospitality and E-Commerce
• Meticulous, result driven, organized and detailed oriented person
• Confident user of PMS, Channel Manager, OPERA and OTA system
• Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage
• Bachelor's degree in Hospitality, Hotel Management, or other relevant fields