Communications Senior Manager

Qoala is looking for an experienced Communication Lead to establish and drive a multi-channel external and internal communications strategy for the Group across the region (Indonesia, Thailand, Malaysia, Vietnam, India), and lead a team of communications, marketing and design professionals.

• Develop, implement, and monitor effective communication strategies that will strengthen brand awareness, trust, and credibility for the group and across our various business units and geographies.
• By working closely with the leadership team, develop brand narratives, maintain brand integrity and ensure consistent delivery of key messages to all internal and external audiences (including prospective employees).
• Lead the team to create internal and external communications materials including press release, press kits, talking points, newsletter, FAQ, and other marketing communication collaterals.
• Supervise content and design team to guarantee all content is publication-ready.
• Manage media relations and develop contacts with media members, influencers, and community leaders.
• Track engagement across various platforms and make data-driven decisions.
• Manage presence at industry events, trade shows, and conferences.
• Respond to complaints, potential crises and communication-related issues in a timely manner.
• Create a budget for the communications team and ensure compliance.

• 8+ years prior experience working in communications role with 3+ years prior experience in leading a team.
• Proven success designing and executing communications strategies and campaigns (internal and external).
• Excellent organizational and project management skills and ability to meet deadlines.
• Must be able to think analytically and strategically.
• Capable of working well as part of a team as well as independently.
• Superior written and verbal communications skills (English and Bahasa)