Commercial Analyst

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

To strengthen decision-making and problem-solving, the Commercial Analyst will analyze and report trends and insights in the commercial segment, or its top shippers.

The analyst is expected to report relevant operational KPIs to the Shipper Ops Analyst.

The Commercial Segment Analyst will work closely with the Unit head and team to develop strategies and recommendations that will drive growth and profitability in the commercial segment.

Job Description:

Research and analyze operational KPIs and standards of the relevant commercial segment or industry, and of the top shippers/clients from that segment or industry

Develop and maintain models to monitor commercial aspects of the segment or industry (i.e. Top delivery lanes, discounts, ASPs)

Monitor and report on the performance of the commercial segment, including volume, revenue and ASP (average selling price), as well as acquisition and retention

Monitor and report on the performance of the commercial segment, including sales, revenue, and market share

Collaborate with cross-functional teams to develop and implement strategies to improve customer acquisition, retention, and satisfaction in the commercial segment (i.e. Run a promotion on specific destination lanes to increase volume)

Provide insights and recommendations to the sales team to drive growth and profitability in the commercial segment (i.e. Negotiate with targeted shippers to update discount apt to their volume)

Minimum Qualifications:

Bachelor’s Degree (preferably in Industrial Engineering, Economics, or other business-related courses)

Proficiency in data analysis tools such as Excel or Spreadsheet

Experience in SQL is a plus

Familiar with logistics or E-commerce is a plus

Minimum of 1 year related experience but open to Fresh Graduates

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