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Collection Trainer Specialist

Loker ini dibuat lebih dari 2 bulan yang lalu
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Responsibilities:

  • Create a work plan for the development of training for the collection and recovery team (including curriculum & training materials, creating quizzes, written tests, and role-plays), and prepare training reports for submission.
  • Responsible for providing training to new agents.
  • Responsible for providing refresher training related to the work program.
  • Ensure the training program is completed according to the standardized timeline and requirements.
  • Follow up on QA results to meet training needs.
  • Analyze training results periodically to report to management, identifying areas that need improvement or strengthening.
  • Stay updated with new banking products.
  • Validate the SOP process flow.

Requirements:

  • Minimum of an Associate's degree (D3) to Bachelor's degree (S1).
  • At least 3 years of experience as a Trainer in Collection/Asset Recovery Training.
  • Good knowledge of Collection & Recovery.
  • Experienced in developing training modules.
  • Strong public speaking skills.
  • Understanding of banking industry regulations & procedures.
  • Ability to analyze skill gaps and the needs of each collection agent.
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Jenis kontrak
Full Time
Lokasi
Tanggal posting
18 Juli, 2024