Deskripsi pekerjaan
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Call Center Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Minimum of 1 year experience in the same position in a large luxury resort.
- Eloquent in English communication.
- Diploma in Hospitality, or other relevant fields. Bachelor degree is desirable.
