Business Operations Executive

Job Description

• Provide technical support for internal and external stakeholders of Traveloka Accommodation products and systems.
• Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support.
• Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate request/issue until its resolution.
• Maintain an up-to-date support process and instructions as well as product knowledge base for stakeholders.

Requirements (Education, Technical Skills, Relevant Experiences)

• Bachelor's degree from a reputable university.
• A Computer science or IT-related major is an advantage but not a must.
• Extensive work experience in application support or software technical support is preferable.
• Excellent communication skills (verbal and written). Ability to present concepts/ideas to different types of audiences.
• English language fluency (verbal and written) is required.
• Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.
• Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
• Strong task prioritization & execution in a dynamic and fast-paced environment.
• Strong end-users documentation skills.