Business Operations Analyst
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
Mission
Our Experiments team builds growth engines for Xendit through experimental products. We do this by pushing the frontiers of what is possible in the industry and creating modern solutions to old problems. As part of the Experiments team, you may become part of a team that builds from 0 to 1, from 1 to 1,000, or from 1,000 to the moon. It requires flexibility and adaptability to take on new challenges in order to grow an early-stage product.
To build from the ground up, we take ideas, customer pain points, or gaps in the market, push out an MVP at speed and iterate to find product-market fit. This team presents a unique opportunity for people who are looking to build something new, rather than scaling mature products. People who join this team have a strong interest in growth (personally and professionally) and, therefore, a continuous improvement mindset.
The Role
We’re looking for a passionate individual to run Business Operations in one of our Experiments team, working closely withXendit’s and Partner’s Operation teams to ensure customer satisfaction and SLA compliance for end-to-end operational activities.
Outcomes
These are some of your responsibilities you will be involved in:
- Manage ongoing operational activities for assigned Xendit’s new products, including Customer Service monitoring and framework, Onboarding KYC, Offboarding, Risk and Fraud Management, and Financial Operations Reconciliation
- Create and continuously improve Standard Operating Procedures (SOPs) to satisfy customer and business needs
- Collaborate with Products to Marketing functions to drive process improvements
- Execute operational preparation for new product approval & launch
- Monitor team performance and customer satisfaction metrics to ensure that we serve customers with excellence
- Identify improvement opportunities to increase team productivity and improve work quality, including how to automate manual processes
- Collaborate closely with partners & relevant stakeholders to ensure smooth operational workflow
- Do whatever it takes to make Xendit succeed
What we’re looking for
You may be a good fit if you
- Have 2-3 years of experience in Operation role within financial industry
- Proficient in data processing tools such as Google Sheets /Microsoft Excel, and SQL
- Fluent in Bahasa and English, verbally and written
- Fast learner and comfortable working under tight deadlines in fast changing environment
- Are ready and willing to be rostered on for nights and weekends - shift work doesn’t phase you
- Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion
- Get your hands dirty to understand customer’s problem
- Team player and comfortable with working across functions and engaging with multiple stakeholders
- Detailed oriented and comfortable in solving problems until its resolution
- Experience in product development would be a plus
