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Business Intelligence Analyst

Loker ini dibuat lebih dari 2 bulan yang lalu

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As the Business Intelligence Analyst, you will be a pivotal player in the NinjaXpress Indonesia team.

Whether it’s analyzing key operational drivers to improve service quality, providing actionable recommendations to increase customer satisfaction, recommending measures to increase customer retention, optimizing digital marketing spend, and driving better customer conversions. You masters both the data and business domains to play a key role in decision-making.

Collaborating with the stakeholders, conduct general analysis on each new initiatives, understanding customer behavior and provide data visualizations to track overall performances. Your efforts will aid the stakeholders to identify and address critical issues and align deliverables according to the team’s priorities and requirements.

Responsibilites :

Partner with regional stakeholders to define business and data needs
Interpret data and analyze results by employing a variety of data analytical techniques
Recommend and implement appropriate analytical approaches on a project level to address business problems
Design experiments and propose metrics to evaluate their success
Synthesize findings across all analyses on the project to provide actionable recommendations to stakeholders
Maintain and update the reference documentation for key operations performance reporting modules

Requirements :

Bachelors' Degree in: Computer Science, Engineering, Mathematics or Statistics
2+ years experience
Proficiency in SQL and visualisation tools (Metabase, Tableau, Google Data Studio, etc)
Able to work independently
Team player
Good understanding of analytics, business needs analysis, data visualization & stakeholder management
Ability to display a structured thought process

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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