Business Development Manager - Mandarin-speaking Financial Services Merchants

The Role & Scope

• Manage the full sales cycle, right from identifying ideal prospects, all the way to closing deals successfully.
  • Develop a list of prospects to contact on a regular basis.
  • Use a mix of outbound outreach methods, including LinkedIn/email/phone calls, to contact prospects.
  • Meet with interested companies to understand their business, plans, priorities and requirements in detail. Then provide relevant information on how Xendit can help.
  • Engage in business and technical conversations with multiple stakeholders in order to close deals as quickly as possible.  
  • Coordinate integration and onboarding discussions/activities to help clients to start transacting on our platform.
• Manage 20 to 40 closed accounts to continue upselling and troubleshooting
  • Be a trusted partner and advocate for 20-40 customers
  • Build strong happy customers relationships to achieve long-term success
  • Monitor and manage customers' health
• Propose, lead and contribute to team projects to refine our sales process.
• Engage with internal stakeholders (eg: product, compliance) to represent client needs and drive product strategy.
• Do whatever it takes to make Xendit succeed.

Outcomes 

• 1 Month
  • Have basic understanding on product
  • Able to have basic understanding into internal sales processes.
• 2 Months
  • Have advanced understanding on product.
  • Able to shadow and to learn from other members.
  • To take over and to start manage accounts.
• 3 Months
  • Have advanced understanding on product.
  • Able to independently lead the conversation (with guidance from team lead).
  • Able to manage and to plan on how to growing existing accounts.
  • Fit in with the team and be a team player.
• 6 Months
  • Able to build strong pipeline and independently close deals.
  • Independent to lead own effort to success.
  • Able to work with stakeholders to unblock and to grow.
• 9 Months
  • Able to showcase independence & efficiency, in terms of strategizing and managing deals.

What we’re looking for

Experience

• Have at least 2-4 years of sales & account management experience, with a history of top tier performance.
• Have experience and passion in supporting and handling Fintech companies, preferably P2P Lending, multi-finance, startups.
• Have strong presentation skills, both during in-person meetings and over conference calls.
• Take a well planned and organised approach towards all work that you do.
• Are able to understand and communicate complex information with external and internal stakeholders, to manage expectations.
• Can effectively operate in a fast paced and ambiguous environment.

Behaviors

• Are excited about prospecting and the thrill of closing sales deals.
• Have a positive and optimistic outlook, with the ability to handle setbacks and rejection.
• Believe in constantly learning and improving. This includes being open to feedback and coaching for improvement.
• Genuinely enjoy interacting with people, understanding their perspective and uncovering their pain points.
• Able to commit to the role and better improvise on the processes.
• Able to care and empathize with external and internal stakeholders to provide what is right for them.

Relevant Skills

• Must - Is fluent in English and Mandarin, with other languages as optional.
• Optional - Have prior experience in the payments industry. This will be nice to have but is not necessary.
• Optional - Able to understand APIs and explain in basic technical terms.