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Blue Yonder WMS Technical Expert (Remote)

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HappyFresh welcomes talent around the globe - enjoy the flexibility of working from anywhere! #LI-REMOTE

Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution! 

We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionising how you and many households get their groceries. 

Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape. 

Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.

We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are: 

Customer, Customer, Customer 
Ownership and Deliver Impact 
Team Player
Self Mastery

Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world. 

What Will You Do

  • Responsible for maintaining and improving existing technologies and building new technologies for the fulfilment centre, such as implementation of WMS, application and database servers, RF guns, reports, shipping labels, printers, automation solutions, etc.
  • Provide ad-hoc support to other departments such as creating reports, verifying items, enhancing standard operating processes in the fulfilment centre.
  • Providing application configuration and maintenance on operations facing systems, by becoming an expert on the use of all aspects of the systems.
  • Delivering support to users and investigating and resolving application errors, data discrepancies and queries.
  • Working with the Operations Team in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the Product Team.
  • Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-around or site-specific enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to software suppliers. Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
  • Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements

What Will You Need

  • Fluent in English and at least one of these languages: Bahasa Indonesia, Malay, and Thai
  • 5+ years of relevant technical, solution or business work experience (WMS Functional role)
  • Knowledge of JDA WMS Discrete and MOCA command will be an advantage.
  • Experience in other WMS technologies such as Manhattan, Infor, SAP, etc. are also welcome.
  • Having E-commerce experience in logistics is a plus.
  • Cross-function management experience including people and process management.
  • Consistent utilization of best practices and methodologies to ensure demand management and planning, Product roadmap management, and support for business are met.
  • Ability to understand inter-dependencies between IT and business initiatives to effectively leverage resources.
  • Expert understanding of business functional and operating needs in highly complex environments.
  • Ability to review and change processes to achieve best practice standards.
  • Superior influence skills to gain commitment from others and foster collaboration.
  • Outstanding communication skills, both oral and written.
  • Excellent situation management and leadership in a critical situation.
  • Critical negotiation skills.
  • Excellent team player.

What's In It for You

  • HappyFit: fun exercise programs alongside professional trainers.
  • HappyMind: free psychological consultation to keep your mental health on track.
  • HappyBenefit: allowance for health activities and health-related items.
  • LinkedIn Learning access for all courses!
  • Discounts on grocery shopping on our HappyFresh app.
  • Competitive compensation package including medical, dental, maternal insurance and more.
  • No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
  • Additional 1 day annual leave for each work anniversary.
  • Birthday leave.
  • Occasional celebration for team engagements.
  • All-access to snacks in our pantry.
  • Hybrid working environment with dynamic and international colleagues.
What Will You be Part of 
Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal  - to deliver a simplified life.

We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities. 

See what it's like to work here: http://happyfresh.com/careers
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Jenis kontrak
Full Time
Tanggal posting
16 November, 2021