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AVP - VP Operation Excellence

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The AVP/VP of Operations Excellence will lead six divisions (Ins Ops, Fin Ops, Process Excellence, Claims, EB, and Customer Service), ensuring top-notch service delivery. The role involves setting a clear vision for process improvement through manual and digital means, ensuring scalability as the company grows.

The candidate must understand end-to-end processes and industry trends, aiming for Qoala's competitive edge. Strong interpersonal skills are crucial for collaboration with internal teams (Product, Marketing, Sales, Finance & Accounting) and external partners (insurance).


1. Insurance Operation: Ensure that initiatives are executed to maintain or improve order processing speed.

2. Fin Ops: Ensure that initiatives are executed to improve trackability, monitoring of AP and AR.

3. Claims: Ensure that initiatives are executed to improve trackability, monitoring and optimization for claims that are handled by Qoala.

4. EB: Ensure that digitization initiatives are executed to ensure trackability, monitoring and optimization for EB are built in the system.

5. Process Excellence: Monitor and provide constructive criticism to process excellence team in building Business Requirement Documents.

6. Partnership: Improvement of operations flow within partnership division.

  • Minimum of 9-10 years of progressive working experience in relevant roles.
  • Proven track record of managing multiple managers effectively.
  • While not a necessity, previous experience in the insurance industry is advantageous.
  • Demonstrated experience in successfully tackling business process re-engineering projects.
  • Results-oriented strategic thinker.
  • Assertive and proactive in taking initiatives.
  • Strong verbal and written communication skills.
  • Fluent in English.
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Jenis kontrak
Full Time
Tanggal posting
31 Januari, 2024