Associate Product Manager - PayLater
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
Product managers at Xendit play the role of being the “glue” that binds many functions together in our organization. We interact with our customers, create roadmaps, analyze business processes, design user-facing flows, and facilitate with stakeholders to turn their visions into reality — while having fun along the way.
While accepting payments digitally has become easier over the past few years, it is still extremely challenging for businesses to manage these payments across multiple parties (to suppliers, sellers, partners, service providers, recipients). The differences between payment methods in Indonesia further increases the complexity such platforms face.
This team works on projects that streamline both the acceptance and sending of money for platform businesses, building on top of our world-class payments and disbursements products. Our solutions help platforms route payments, split payments and more easily manage their payments infrastructure.
As Associate Product Manager, PayLater, you’ll own key problem areas within our new growth product. You will take the lead on shaping our product, working with a core team of engineers, designers and customer experts to solve such problems for our merchants. Your primary goal will be to rapidly execute and deliver solutions to solve payment pain points for PayLater customers. These pain points often relate to payment features and reliability, integrations, onboarding and reconciliation.
- Own and take the lead on key features/ integration builds for this new growth space
- Own and take lead on growing our PayLater payment suites from 0 to 1
- Work with Engineering & Design to build and iterate feature sets that solve our merchants’ payment challenges
- Deeply understand how merchants run their payment operations and payment flows, conduct customer research (i.e. talk to 30+ customers yourself) and identify tangible opportunities for how we can add value to their businesses
- Define and own success metrics for your initiatives (i.e. growing usage 30% month-on-month), continuously iterating towards your performance goals.
- Partner with cross-functional stakeholders (e.g. Sales, Legal and Compliance, Operations, Billing etc.) to drive the end-to-end success of your projects from through the stages of initial conception, launch, and scale
- Do whatever it takes to make Xendit succeed
- You have 2+ years of B2C/B2B product-related experience (e.g. product or enterprise pre-sales etc.) and have experience in a customer fronting role. Technical experience with APIs is a plus.
- You have a passion for talking to your customers regularly and helping them succeed.
- You thrive in ambiguity and a very quickly changing environment
- You are a creative product thinker, who can bring a fresh approach to how products can break through and succeed in the marketplace
- Insatiably curious and inquisitive (asking “why?” a lot), obsesses over details
- You have strong product vision, instincts, and empathy for the customer experience
- You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration
- You take complete ownership of your product. The buck stops with you
- You not only welcome feedback from customers and teammates but you thrive on it
- You are a skilled communicator, can champion a product without authority, and work well with a breadth of stakeholders including engineering, business people, and C-level executives
