Assistant Villa Manager - AYANA BALI

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for an Assistant Villa Manager to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Schedule shifts
• Address customer issues and complaints
• Oversee security of the facility
• Train, supervise and support Rooms team
• Ensure timely and accurate customer service
• Handle complaints and specific customers' requests
• Ensure proper mail distribution
• Ensure company’s policies and security requirements are met
• Meet regularly with upper management to stay informed on company issues

• Minimum of 2 years experience in the same position in a large luxury resort.
• Experience in operating OPERA system.
• Diploma in Rooms Division, Hotel Management, or other relevant fields.

• Problem-solving skills