Admin Coordinator Multifinance (Branch Operations)

PT Moladin Finance Indonesia (formerly PT Pro Car International Finance) is part of the Moladin Group. MOFI is a finance company that provides financial services to anyone, anywhere, and anytime. MOFI products are fully digital with innovative, flexible and effective processes. Since changing to Moladin Finance Indonesia in April 2023, MOFI has focused on meeting consumer needs, both productive needs through investment and working capital financing facilities, as well as other needs through multipurpose financing facilities. MOFI is licensed and supervised by OJK. Please refer to our website at https://mofi.id/ for more information.

Responsibilities

• Responsible for delivering a high-quality data entry process for loan applications and document uploads into the system.
• Coordinate with various individuals such as surveyors, credit analysts, branch managers, and marketing teams to support operations.
• Review loan applications to ensure data and document completeness, meeting target SLA times.
• Safeguard all loan documents according to standard operating procedures and provide requested documents promptly for audits.
• Safely store collateral documents temporarily at the branch before transferring them to the Head Office.
• Act as a customer service representative at the branch, liaising with the Head Office's customer experience team to address customer issues and questions.
• Responsible for day-to-day branch operations processing, including generating reports and reconciling payments and costs.
• Ensure all contracts, payment information, and welcome packs are sent to customers promptly.

• At least a Bachelor's Degree from a reputable university with an excellent GPA, preferably in accounting, finance, economics, or business administration.
• Proficient in Microsoft Office, including Word and Excel, with advanced knowledge of functions such as PIVOT and VLOOKUP.
• Demonstrated experience in managing large data sets.
• Meticulous attention to detail and adherence to given procedures.
• Strong communication skills and ability to effectively communicate process recommendations in operational areas.