Account Manager - Mandarin-speaking Merchants
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
The Role & Scope
- Manage 20 to 40 closed accounts to continue upselling and troubleshooting
- Be a trusted partner and advocate for 20-40 customers
- Build strong happy customers relationships to achieve long-term success
- Identify opportunities
- Meet with interested companies to understand their business plans, priorities and requirements in detail.
- Identify upselling opportunities and to draft plan on how Xendit can continue to support and to close deals.
- Monitor and manage customers' health
- Propose, lead and contribute to team projects to refine our sales process.
- Engage with internal stakeholders (eg: product, compliance) to represent client needs.
- Do whatever it takes to make Xendit succeed.
Outcomes
- 1 Month
- Have basic understanding on product
- Able to have basic understanding into internal sales processes.
- 2 Months
- Have advanced understanding on product.
- Able to shadow and to learn from other members.
- To take over and to start manage accounts.
- 3 Months
- Have advanced understanding on product.
- Able to independently lead the conversation (with guidance from team lead).
- Able to manage and to plan on how to growing existing accounts.
- Fit in with the team and be a team player.
- 6 Months
- Able to build strong relationship with accounts.
- Independent to lead own effort to success.
- Able to work with stakeholders to unblock and to grow.
- 9 Months
- Able to showcase independence & efficiency, in terms of strategizing and managing deals.
What we’re looking for
Experience
- Have at least 1-3 years of account management experience, with a history of top tier performance.
- Have experience and passion in supporting and handling Mandarin-speaking merchants.
- Have strong presentation skills, both during in-person meetings and over-conference calls.
- Take a well-planned and organised approach towards all work that you do.
- Are able to understand and communicate complex information with external and internal stakeholders, to manage expectations.
- Can effectively operate in a fast-paced and ambiguous environment.
Behaviors
- Are excited about prospecting and the thrill of closing sales deals.
- Have a positive and optimistic outlook, with the ability to handle setbacks and rejection.
- Believe in constantly learning and improving. This includes being open to feedback and coaching for improvement.
- Genuinely enjoy interacting with people, understanding their perspective and uncovering their pain points.
- Able to commit to the role and better improvise on the processes.
- Able to care and empathize with external and internal stakeholders to provide what is right for them.
Relevant Skills
- Must - Is fluent in English and M, with other languages as optional.
- Optional - Have prior experience in the payments industry. This will be nice to have but is not necessary.
- Optional - Able to understand APIs and explain in basic technical terms.
