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Account Executive - Balikpapan

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About the Role

Strap on your helmet and climb on board if you're ready to be our Account Executive. Based in Balikpapan, you’ll be part of the East Indonesia Region team that oversees Gojek's merchant partners in the area. You'll play a critical role in executing sales strategy, as well as building and maintaining relationships with merchant partner networks here (including regular visits upon assigned leads!). The Merchant Engagement and Sales Support team will be your companions during this ride. You will get ample opportunity to flex and utilize your excellent business sense and market knowledge. Perhaps the most meaningful of all: your efforts will work to enhance the lives and businesses of our millions of merchant partners in Indonesia, providing them with the attention, respect, and opportunities that they deserve.

What You Will Do

Prepare sales forecasts and budgets; set transaction targets in areas like product mix, sales volume, market shares in your territory
Analyze consumer behavior, market insight, field situation, and market trend in your territory
Conduct regular review on merchants leads (i.e., monitor merchant growth, transfer merchants to new categories, competitor activity, etc.)
Provide advice to merchant partners based on valid data analytics results to increase their transactions
Create a regular report on your territory's happenings in relation to the regional/ national company strategy

What You Will Need

At least 3 years relevant experience with preferable industries, FMCG / Telecommunication / Start Up company
Preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region
Good existing relationship or able to bridge, develop and maintain good relationship with key partner
Strong business sense and have good understanding of the markets, customers, and competitors
Fact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment

About the Team

Our Account Executive team, part of the wider Operations & Sales team, is based in Balikpapan, Indonesia. The gist of our role is to build, strengthen, and maintain our relationships with our merchant-partners in the region, as well as to create an ecosystem of solutions to support our merchant-partners on the Gojek platform to better manage and grow their business.

Our Account Executives are one of the core stakeholders in our Gojek ecosystem; they’re involved in various offerings such as food delivery, offline payment acceptance, POS, financial services, deals, and promotions. Our team works closely with our merchant-partners to oversee and grow our merchant campaign. Should you have a question about the various events we plan for our merchant-partners, or the communication channels we use to keep in touch with them, we are your people. Currently, we have been working hard at enhancing our work strategy to both increase and streamline our merchant-partner transactions. The big goal we always have at the back of our minds is to establish Gojek as the most trusted partner in the region and beyond.

We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-partners’ everyday lives. When we aren’t working, you’d probably find us with our nose in books, or our eyes glued to the TV screen watching the latest Korean dramas. We also prioritize self-care and wellness, equally concerned with each others’ personal and professional developments.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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