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4PL Customer Service Executive (PRISM Supply Chain Asia Sdn Bhd)

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About this role

As part of the Regional Control Tower team, this role will lead a High-tech account, working with other

stakeholders in the APAC + IMA region to ensure customers’ requests and requirements are met, troubleshoot operational

difficulties, and provide innovative solutions to improve future performance.


What you will be doing

Monitor Customer activités

  • Consistently monitor emails and respond in a timely and professional manner to the Customer and Bollore network to
  • provide full visibility to the customer

  • Utilize a track and trace system to monitor customer customers
  • Lead periodic conference calls to review new changes/changes/implementations of performance review, standard
  • operating/transportation plans, dashboards, and reports.

  • Proactively monitor and alert internal the network point of contact and the customer in the event of any service
  • deviations from the standard transportation mapping.

  • Collaborate with internal stakeholders to troubleshoot issues in a swift and timely manner
  • Business Review Support

  • Work closely with the RCT Manager in supporting business review materials on a periodic basis (monthly &
  • quarterly).

  • Present analysis of contractual transportation service performance and identify common / recurrence service issues
  • with analysis and a structured improvement plan.

  • Regular engagement with the customer to propose improvement processes and action plans.
  • Claims Management

  • Provide consolidated views of the customer’s claims (complaints) and facilitate action plans on recurrent issues.
  • Ensure internal stakeholders communicate with customers on constructive solutions and corrective actions as per the
  • customer’s requests and agreement.

    Back-up/Rush Solution

  • Proactively source for alternative solutions and execute with mutual agreement with the customer.
  • Identify, evaluate, and adequately define any potential risks to mitigate any severe delays, deviations, or financial loss
  • to the customer.

    Alert Management

  • Proactive communication to the customer of all potential and current impacts for their related shipment activities and
  • sharing market updates specific to events that occur in the country/region.

    Specific Activities

  • Carrying out any other request made by their manager.
  • The successful candidate

    Essential

  • At least a bachelor’s degree in Business, Logistics & Supply Chain, or a related field of study
  • At least 5 years’ experience in customer support on key accounts / international freight forwarding contract operations
  • management

  • Excellent knowledge of freight forwarding in air, sea, customs brokerage, and processes
  • Good command of Microsoft Office tools (Excel, PowerPoint)
  • Customer-centric mindset
  • Desirable

  • Positive attitude with a service improvement mindset
  • Meticulous and ability to organize & prioritize to follow through tasks till objective being achieved
  • Ability to work independently in a fast-paced environment
  • You will enjoy:

    • Dental
    • Medical
    • Parking
    • Birthday Leave
    • Festival Leave
    Silakan referensi bahwa Anda menemukan lowongan kerja ini di Fungsi.id, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!
    Jenis kontrak
    Full Time
    Lokasi
    Tanggal posting
    6 Desember, 2022
    Kategori