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4PL Customer Service Executive (7/24 Shift) (PRISM Supply Chain Asia Sdn Bhd)

Loker ini dibuat lebih dari 2 bulan yang lalu
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About this role

Work with the Operation team to provide seamless and customer-focused solutions to support the achievement

of business objectives.

What you will be doing

  • Process customer’s orders/enquiries timely and accurately
  • Ensure customer’s orders are correctly & timely updated in the system
  • Ensure customer’s orders are dispatched in best route (transport plan) to optimize freight cost
  • Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters
  • Handle shipping documentation (import / export / BL / documentation)
  • Ensure compliance with customer’s Standard Operating Procedure
  • Communicate discrepancies/issues to team supervisor/manager when necessary
  • Any other ad-hoc work instructions/administration duties from Supervisor / Manager
  • Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers
  • Responsible and familiarize with track & trace systems (LINK)
  • Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well prepared to construct information flows smoothly and timely to customers
  • Proactively alert Bollore network and Customers in the event of any service deviation from standard transport mapping
  • Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations
  • Work closely with RAM/GAM in preparing business reviews materials on a periodic basis (monthly & quarterly)
  • Lead periodic conference calls with Customers Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments

Transformation & improvement

  • Active participation in business reviews together with RAM/KAM to present our contractual performance and identify common service issues.
  • With the support of peers, able to relate to the customer in transposing recurrence service issues

The successful candidate


  • At least 3 years of experience in flow management/control tower / IFF contract operations management / key accounts
  • Knowledge in DG cargo will be a plus
  • Solid knowledge of freight forwarding operations and processes
  • Proficiency in MS Office applications
  • Excellent communication and interpersonal skills
  • Customer-centric
  • Excellent command of written and spoken English


  • Excellent Communication
  • Team Player
  • Rigorous
  • Excellent inter-personal skills
  • Organized
  • Responsive
  • Negotiation skills

You will enjoy:

  • Dental
  • Medical
  • Parking
  • Birthday Leave
  • Festival Leave
Silakan referensi bahwa Anda menemukan lowongan kerja ini di, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!
Jenis kontrak
Full Time
Tanggal posting
8 Desember, 2022