Bolloré sedang merekrut seorang

4PL Customer Service Executive (7/24 Shift) (PRISM Supply Chain Asia Sdn Bhd)

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About this role

Work with the Operation team to provide seamless and customer-focused solutions to support the achievement

of business objectives.

What you will be doing

  • Process customer’s orders/enquiries timely and accurately
  • Ensure customer’s orders are correctly & timely updated in the system
  • Ensure customer’s orders are dispatched in best route (transport plan) to optimize freight cost
  • Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters
  • Handle shipping documentation (import / export / BL / documentation)
  • Ensure compliance with customer’s Standard Operating Procedure
  • Communicate discrepancies/issues to team supervisor/manager when necessary
  • Any other ad-hoc work instructions/administration duties from Supervisor / Manager
  • Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers
  • Responsible and familiarize with track & trace systems (LINK)
  • Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well prepared to construct information flows smoothly and timely to customers
  • Proactively alert Bollore network and Customers in the event of any service deviation from standard transport mapping
  • Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations
  • Work closely with RAM/GAM in preparing business reviews materials on a periodic basis (monthly & quarterly)
  • Lead periodic conference calls with Customers Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments

Transformation & improvement

  • Active participation in business reviews together with RAM/KAM to present our contractual performance and identify common service issues.
  • With the support of peers, able to relate to the customer in transposing recurrence service issues

The successful candidate

Technical

  • At least 3 years of experience in flow management/control tower / IFF contract operations management / key accounts
  • Knowledge in DG cargo will be a plus
  • Solid knowledge of freight forwarding operations and processes
  • Proficiency in MS Office applications
  • Excellent communication and interpersonal skills
  • Customer-centric
  • Excellent command of written and spoken English

Behavioral

  • Excellent Communication
  • Team Player
  • Rigorous
  • Excellent inter-personal skills
  • Organized
  • Responsive
  • Negotiation skills

You will enjoy:

  • Dental
  • Medical
  • Parking
  • Birthday Leave
  • Festival Leave
Silakan referensi bahwa Anda menemukan lowongan kerja ini di Fungsi.id, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!
Jenis kontrak
Full Time
Lokasi
Tanggal posting
8 Desember, 2022
Kategori