4PL Customer Service Executive (7/24 Shift) (PRISM Supply Chain Asia Sdn Bhd)

About this role

Work with the Operation team to provide seamless and customer-focused solutions to support the achievement

of business objectives.

What you will be doing

• Process customer’s orders/enquiries timely and accurately
• Ensure customer’s orders are correctly & timely updated in the system
• Ensure customer’s orders are dispatched in best route (transport plan) to optimize freight cost
• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters
• Handle shipping documentation (import / export / BL / documentation)
• Ensure compliance with customer’s Standard Operating Procedure
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Any other ad-hoc work instructions/administration duties from Supervisor / Manager
• Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers
• Responsible and familiarize with track & trace systems (LINK)
• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well prepared to construct information flows smoothly and timely to customers
• Proactively alert Bollore network and Customers in the event of any service deviation from standard transport mapping
• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations
• Work closely with RAM/GAM in preparing business reviews materials on a periodic basis (monthly & quarterly)
• Lead periodic conference calls with Customers Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments

Transformation & improvement

• Active participation in business reviews together with RAM/KAM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues

The successful candidate

Technical

• At least 3 years of experience in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in DG cargo will be a plus
• Solid knowledge of freight forwarding operations and processes
• Proficiency in MS Office applications
• Excellent communication and interpersonal skills
• Customer-centric
• Excellent command of written and spoken English

Behavioral

• Excellent Communication
• Team Player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
• Negotiation skills

You will enjoy:

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave